No Internet Connection
June 16th, 2008After being excited about my new internet provider things got off to rather a bad start. My internet was cut off late on Wednesday June 11th and should have been connected at the latest by 7pm on Thursday the 12th. Needless to say this didn’t happen.
On Friday evening, after checking that a neighbour also had no internet, I decided to call Dansk Bredbånd to see if it was the whole building or juts a few people. After being in a queue for 40 minutes I finally got through to technical support.
It turns out that the building was connected but they somehow managed not to connect my flat. To be fair, this could be the fault of my buildings administration so I can’t blame Dansk Bredbånd directly, but being on hold for 40 minutes and now waiting 5 days without an internet connection doesn’t inspire great confidence.
On a positive note the technical help was very friendly and he seemed to know what he was talking about so there’s still hope. The final outcome is that an engineer should come today (Monday) so hopefully I’ll be able to enjoy my 25 Mbps line at last.
This also made me realise how many applications now need an active connection to function. I was helping a friend connect iTunes to his new iPod in Windows. It turns out the iPods disk was Mac formatted (HFS+) so I tried to use iTunes to reformat the drive to Windows format (FAT32). Apparently this requires an internet connection for god-knows-what reason, I see that point 1 in the linked pages says:
Ensure that you have an active Internet connection as new versions of iTunes and iPod Software may need to be downloaded to your computer.
But actually preventing the reformat for this reason seems a bit extreme especially when I know it was already the latest version.
June 16th, 2008 at 4:02 pm
Update-it seems we now have internet but in the wrong side of my flat! The building gave Dansk Bredbånd a list of names and addresses without asking us which side we want to connect.
They also want to charge 2500 DKK to move the internet connection despite it only requiring plugging in one cable instead of another!
June 18th, 2008 at 10:16 am
I still don’t have any internet connection now 6 days after my connection was cut. I’ve called 4 times to Dansk Bredbånd to be told that an engineer will come out and every day they tell me it will be fixed.
Yesterday they finally told me that they have found the problem that affects about 7 flats in my building and it will be fixed today, we’ll wait and see.
I hope this start is just bad luck and the service, one connected, will be reliable but only time will tell.