bobpeers -> blog

I’ve just spoken to the engineer from Dansk Bredbånd who says that my internet connection is finally fixed after being down for 13 days now.

I’ve called Dansk Bredbånd about 8 times during this period and gone through the same tests over and over trying to prove it’s their problem and not one in my flat. I understand that they don’t want to send engineers out immediately since I suspect many problems are caused by software on the end users side but you would think after all the conversations they would realise that I’m not completely stupid and maybe it’s their fault.

After being told on at least 2 occasions than engineer would come, then calling the next day to find that no engineer was booked my frustration stared to grow. My advice is just to demand an engineer if you are sure it’s not your problem (otherwise they charge 599 DKK per hour for the visit, they also use this line as a warning which I’m sure puts off many people less technical than myself).

The engineer said that he simply unplugged and plugged back in the Ethernet cable to the switch located in the buildings basement. He also said that Dansk Bredbånd had left the door to the switch wide open so anyone with access to the basement could cause havoc, not a very smart thing to do.

I won’t be completely sure until I get home since there’s nothing connected to the router but I’ve got my fingers crossed.